Return & Refund Policy

At Cappie, we value your satisfaction and aim to provide high-quality fashion that meets your expectations. If something isn’t quite right, we’re here to help.

1. Returns

We accept returns on eligible items under the following conditions:

• You must contact us within 3 days of receiving your order to request a return.
• Items must be unworn, unwashed, undamaged, and unaltered, with original tags still attached.
• For health and hygiene reasons, lingerie and swimwear cannot be returned if the hygiene seal has been removed.
• Returns must be shipped at your own cost. Once shipped, please email us the tracking number and courier website.
• We do not accept returns sent to the sender address on the parcel. Please contact us at all@cappie.co to obtain the correct return address.
• Once your return is received and inspected, we will issue a refund within 7 business days, excluding original shipping fees, return shipping fees, and any applicable taxes.

2. Defective or Damaged Items

If you receive a defective or damaged item:

• Please email us at all@cappie.co within 3 days of delivery.
• Include your order number and clear photos or a short video of the issue.
• If the issue is confirmed to be a quality defect, we will offer a full refund or store credit without requiring you to return the item.
• This process typically takes 3–5 business days after confirmation.

Note: We cannot process refunds for defective items reported after 3 days or for issues caused by misuse, improper care, or incorrect sizing.

3. Order Cancellation

• Orders may be canceled within 1 hour of purchase by contacting us at all@cappie.co.
• After 1 hour, your order will begin processing and cannot be canceled.

4. Incorrect Shipping Address

• Cappie is not responsible for lost packages due to incorrect or incomplete shipping information provided at checkout.
• If you notice an error in your shipping address, please contact us within 12 hours of placing your order.
• After that window, we may no longer be able to update the address, and you will need to contact your local carrier once the package ships.

5. Customs Duties & Fees

• All customs fees, import duties, and taxes are the responsibility of the customer.
• If you refuse to pay the customs charges and the package is held or destroyed, we are unable to issue a refund.

If you have any questions or concerns about your order, returns, or refunds, please don’t hesitate to contact us.

📩 Email: all@cappie.co