Privacy Policy

Cappie (“Company,” “we,” “us,” or “our”) respects the privacy rights and concerns of users of our website, products, and services (collectively, the “Services”). Please read this Privacy Policy carefully. By (1) selecting “ACCEPT COOKIES” on the Privacy Policy pop-up, (2) providing your personal information to us via the Services, or (3) providing your personal information in communications with us, you consent to our use of your personal information as described in this Policy.

This Privacy Policy (“Policy”) explains how your personal information, including purchases and written or electronic communications (collectively, the “Services”), will be collected, used, shared, and processed when you visit our website or use other services we provide, as well as your rights and choices regarding that information. If you do not agree with the practices described in this Policy, please do not share your personal information with us.

This Policy applies to services offered on our website, Cappie.co (the “Site”), our mobile application Cappie (the “App”), our accounts and fan pages on social media platforms (the “Social Media Accounts”), and any other websites, pages, features, or content owned and operated by Cappie (“we,” “us,” “our Site,” “our App”).

We are committed to protecting and respecting your privacy and complying with applicable laws and regulations to ensure that the personal data we process about you is kept secure and processed fairly and lawfully.

This Policy covers:

Information We Collect About You
Cookies and Other Technologies
How We Use Your Information
Promotional Updates and Communications
Who We Share Your Information With
Where We Store Your Information
International Data Transfers
Data Security and Retention
Payment Processing
How We Protect Your Information
How Long We Keep Your Information
Your Rights
Changes to This Policy
Contact Us
SMS Marketing

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and using our Site or App, you acknowledge that you have read and understood this Privacy Policy. You must be at least 18 years old to use the Site and App. If you are under 18 or a minor in your country, state, or region of residence, please ask your parent or legal guardian to provide their information on your behalf.

1. Information We Collect About You

We collect and process the following personal data from you:

Information You Provide to Us

When you create an account with us:
This is information you directly provide when you interact with us, such as by filling out forms on our Services or communicating with us via phone, email, or otherwise. It includes information you provide when you register to use our Services, place an order on our Site/App, participate in discussion boards or social media functions, enter a competition, promotion, or survey, submit a query, or report a problem with our Services.
This information may include:
- Name, phone number, postal address, account name, email address.
- IP address, online identifiers (e.g., social media handles).
- Financial and credit card information, personal description, login and password details, gender, date of birth, postcode, delivery address, and size information.

Information We Collect from Your Use of Our Services

When you visit our Site/App:
We automatically collect information each time you visit our Site or use our App, including:
- Technical information: Internet Protocol (IP) address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Information about your visit: Full Uniform Resource Locators (URL), clickstream to, through, and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (e.g., scrolling, clicks, mouse-overs), methods used to browse away from the page, and any phone number or social media handle used to contact our customer service team.

Information We Receive from Other Sources

This includes purchase and return data, information you share with our customer service (including our AI-powered chatbot), survey responses, feedback, choices regarding communications, account program information, and size, fit, and product preferences.
If you use other websites or apps we operate, we will inform you via this Policy if we intend to share your data internally and combine it with data collected on this Site, along with the purpose of such sharing.
We work with third parties (e.g., business partners, subcontractors for technical, payment, and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

2. Cookies and Other Technologies

We use cookies and similar technologies to collect and store information, enabling us to remember you when you use a computer or device to interact with our Services, manage features and content, store searches, and provide personalized content.

Cookies are text files placed on your browser or device when you visit a website or use an app. These include our first-party cookies and third-party cookies from our service providers and marketing partners. Cookies help remember login information, enhance user experience, and improve our Services. Learn more about cookies at: https://cookiepedia.co.uk/all-about-cookies.

How We Use Cookies:

Strictly Necessary Cookies: Required for the operation of our Site, such as logging into secure areas, using a shopping cart, or accessing e-billing services.
Analytical/Performance Cookies: Allow us to count visitors and track how they navigate our Site to improve functionality.
Functionality Cookies: Recognize you when you return to our Site, remember login information, and personalize content (e.g., language or region preferences).
Targeting Cookies: Record your visits, pages viewed, and links followed to display relevant advertisements. We may share this information with third parties for this purpose.

Disabling Cookies:
You can change your browser settings to block cookies, but this may affect the Site’s functionality. Disabling all cookies will prevent you from completing purchases. Instructions for disabling cookies in popular browsers:

Microsoft Edge: Tools > Internet Options > Privacy > Select appropriate setting.
Google Chrome: Settings > Advanced > Privacy and Security > Site Settings > Cookies.
Safari: Preferences > Privacy > Remove All Website Data.
Firefox: Tools > Options > Privacy > Cookies > Select relevant options.
Opera: Files > Preferences > Privacy.

We may also prompt you regarding our use of cookies if you have not set your permissions.

3. How We Use Your Information

Information You Provide to Us:
We use this information to:

Provide the Services and fulfill contractual obligations, including managing your account, processing online payments, and notifying you of changes to our Services.
Send you information about products or services you may be interested in, with your consent (where required by law) or based on our legitimate interests, provided these do not override your rights.
Ensure content on our Site is presented effectively and provide the information, products, and services you request.

Information We Collect from Your Use of Our Services:
We use this information based on our legitimate interests (where these do not override your rights) to:

Administer our Services for internal operations, including troubleshooting, data analysis, testing, research, customer service, and surveys.
Keep our Services safe and secure.
Measure the effectiveness of advertising and deliver relevant ads.
Improve our Services to ensure content is presented effectively.
Enable participation in interactive features when you choose to do so.

Information from Other Sources:
We may combine this information with data you provide or we collect, using it for the purposes outlined above, depending on the type of information.

4. Promotional Updates and Communications

Where permitted by our legitimate interests or with your prior consent (where required by law), we will use your data for marketing analysis and send promotional updates via email about our products.

You can opt out of marketing at any time by:

Updating your contact details in your account.
Selecting the “unsubscribe” link in our marketing emails.
Emailing all@cappie.co.

5. Who We Share Your Information With

We share information as described in this Policy, including with:

Service Providers: Process information on our behalf for services like payment processing, data analytics, marketing, advertising, website hosting, and technical support. They are contractually prohibited from using your information for purposes other than providing services to us.
Vendors and Other Parties: Support analytics and advertising. They may act independently in some cases.
Subsidiaries: To offer products and services you may be interested in.
Partners: For co-branded services, product distribution, or joint marketing activities.
Targeted Advertising: Shared with third-party providers (e.g., Meta) to deliver relevant ads.
Promotions: Shared as per promotion rules or legal requirements.
Mergers or Acquisitions: Shared during negotiations of mergers, sales, or business transfers.
Security and Compelled Disclosure: Shared to comply with laws, protect rights, property, or safety of us or others.
Facilitating Requests: Shared as per your direction or request.
With Consent: Shared with your notice and consent.

We may share non-identifying information (e.g., aggregated or de-identified data) unless prohibited by law.

6. Where We Store Your Information

Data we collect may be transferred to and stored at destinations outside the United States, which may not be subject to equivalent data protection laws. When transferring your information outside the United States, we will take reasonable steps to ensure it is treated securely and in accordance with this Policy.

7. International Data Transfers

We may transfer your personal data outside Europe, particularly to the United States and other non-European countries, where data protection levels may differ. We will comply with applicable data protection laws, using mechanisms like EU Commission adequacy decisions, contractual protections, or the EU-U.S. Privacy Shield framework. For more information or to obtain a copy of our safeguards, contact us at all@cappie.co.

8. Data Security and Retention

We use physical, managerial, and technical safeguards to protect personal data. We delete or anonymize your data when it is no longer needed for the purposes for which we process it, unless required by law to retain it longer. Retention periods are based on the type of products/services, our relationship with you, legal requirements, and statutes of limitations.

9. Payment Processing

Payments on our Services are processed via:

Paypal: You are redirected to Paypal’s website, which uses a secure server to process payments. Information you provide to Paypal is not controlled by us and is subject to Paypal’s privacy policy and terms.
Credit/Debit Cards: We accept cards like Visa, MasterCard, and American Express. Card information is processed through a secure payment gateway, with data encrypted for safety.

10. How We Protect Your Information

Information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology. If you have a password to access our Services, you are responsible for keeping it confidential and not sharing it.

Transmitting information over the internet is not completely secure. While we strive to protect your data, we cannot guarantee its security during transmission. Once received, we use strict procedures and security features to prevent unauthorized access.

Our Site may contain links to external sites. We are not responsible for their privacy policies or content.

11. How Long We Keep Your Information

We retain personal data as long as you have an account with us to meet contractual obligations, and for six years thereafter to address issues or legal proceedings. We may retain aggregated, non-identifying information for research and service improvement.

12. Your Rights

You have the following rights in certain circumstances:

Account Deletion: You can delete your Cappie account in the App via: “ME” > “Settings” > “Account Security” > “Delete Account”. This permanently removes your account data.
Request a copy of your data.
Request correction or deletion of your data.
Request restriction of data processing (e.g., while we verify your concerns).
Object to data processing, including marketing.
Request transfer of your provided data to a third party.

Withdrawing Consent: Where data processing is based on consent, you can withdraw it at any time by contacting all@cappie.co or updating your marketing preferences.

If you are dissatisfied with our handling, you may contact your local data protection authority. In the United States, contact the Personal Data Protection Commission for assistance.

13. Changes to This Policy

Changes to this Privacy Policy will be posted on this page. For significant changes, we will notify you via email. This Policy was last updated on May 02, 2025.

14. Contact Us

Questions, comments, or requests regarding this Policy should be addressed to:
Cappie
Email: all@cappie.co

15. SMS Marketing

By signing up via text, you agree to receive recurring automated marketing messages from Cappie at the provided phone number. Consent is not a condition of purchase. Reply STOP to unsubscribe, HELP for assistance. Message frequency varies. Message and data rates may apply.

To unsubscribe from text marketing, reply STOP or use the unsubscribe link in our messages. Alternative opt-out methods (e.g., using different words) are not considered valid. We do not charge for this service, but you are responsible for messaging fees imposed by your wireless provider.

For questions, contact all@cappie.co.

We may change the phone number or short code used for this service and will notify you. Messages sent to a changed number/code (including STOP or HELP requests) may not be received, and we are not liable for honoring such requests.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected deliveries, errors in information, or actions you take based on the information or service. We do not share, sell, or trade customer phone numbers.

Purpose and Lawful Basis for Processing Personal Data

Cookies Table:

Cookie	Name	Purpose and Lawful Basis	Expiry
Opt-in cookie	grant	Stores your consent and cookie preferences, necessary to determine your consent.	Transient
Online shop cookie	JSESSIONID	Identifies users during a session, necessary for user account functionality.	Transient
Online shop cookie	SHOPPINGCART	Provides shopping cart functionality, stores IP, browser, and product details, necessary.	Transient
Online shop cookie	td_cookie	Records browser type to adapt Site design, necessary.	Transient
Google Analytics cookie	_ga	Distinguishes users, requires consent.	2 years
Google Analytics cookie	_gid	Distinguishes users, requires consent.	24 hours
Google Analytics cookie	__utma	Stores visit count and timestamps, requires consent.	2 years
Google Analytics cookie	__utmb	Logs visit start and end times, requires consent.	Transient
Google Analytics cookie	__utmc	Logs when a visitor leaves, requires consent.	30 minutes
Google Analytics cookie	__utmv	Stores visitor category, requires consent.	2 years
Google Analytics cookie	__utmz	Stores source or campaign leading to the Site, requires consent.	6 months

Purpose and Lawful Basis Table:

Purpose/Activity	Type of Data	Lawful Basis
Register new customers and confirm identity	(a) Identity (b) Contact	Performance of a contract
Process and deliver orders, manage payments, fees, and recover debts	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract (b) Legitimate interests (debt recovery)
Administer and protect our business and Site/App (troubleshooting, analysis, security)	(a) Identity (b) Contact (c) Technical	(a) Legitimate interests (operations, security, fraud prevention) (b) Legal obligation
Deliver relevant content and ads, measure ad effectiveness	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing (f) Technical	Legitimate interests (research, development, marketing). Consent where required
Use analytics to improve Site, products, marketing, and customer experience	(a) Technical (b) Usage	Legitimate interests (updates, development, marketing)
Suggest relevant products/services	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Legitimate interests (product development, business growth)
Comply with laws and document retention obligations	(a) Identity (b) Contact (c) Payment (d) Transaction	Legal obligation
Record transactions to prevent disputes	(a) Identity (b) Financial (c) Transaction	Legitimate interests (debt recovery, legal rights)
Assert, exercise, or defend legal claims	(a) Identity (b) Contact (c) Financial (d) Transaction	Legitimate interests (legal rights)

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