Versandpolitik

We proudly offer worldwide shipping via reliable carriers such as USPS, DHL, and UPS.

For holiday orders: Please place your order by December 5th to help ensure delivery by Christmas!

PROCESSING & SHIPPING TIMEFRAME

Once your order is placed, it will be processed for stocking, packing, and shipping to the address you provide at checkout. Below is our committed timeframe for order processing and delivery:

Note: This is our general estimate under normal conditions. In the event of peak seasons, public holidays, strikes, or unforeseen disruptions (e.g. natural disasters or customs delays), shipping times may be extended. We appreciate your patience and understanding.

ORDER CONFIRMATION & TRACKING

• You will receive two emails:

  1. Order confirmation email right after you place your order.

  2. A follow-up email (usually within a few days) when your order begins production and shipping preparation. This second email will include tracking information.

• All orders are fulfilled manually with care. Please do not worry if you don’t receive tracking immediately. It’s on the way!

SHIPPING RATES

Standard Shipping Fee:

• European Union: €3.95

• United Kingdom: £3.30

• Sweden: 46 SEK

• Viet Nam: €3.95

Free Shipping:

• European Union: on orders over €75

• United Kingdom: on orders over £63

• Sweden: on orders over 870 SEK

• Viet Nam: on orders over €75

Important: We ship orders to the address provided, not to the name of the recipient. Please make sure your shipping details are complete and accurate to avoid delays or failed deliveries.

CUSTOMS & DUTIES

• We are not responsible for any customs fees or import taxes that may apply once the package arrives in your country.

• By placing an order with Cappie, you acknowledge and accept that one or more packages may incur customs duties, depending on your country’s regulations.

LOST, DELAYED OR FAILED DELIVERIES

• If your package hasn’t arrived within 10 business days after it has shipped, please contact us at support@cappie.co and we’ll assist you in locating it.

• In case your order is confirmed lost, we will reship your order or issue a refund.

• If a package is returned due to an incomplete or incorrect address, we cannot issue a refund. Always double-check your shipping information before completing your order.

PLEASE NOTE

• We are not responsible for delays caused by weather, carrier issues, customs processing, holidays, or other force majeure events.

• However, we always do our best to get your order to you on time and will notify you if we anticipate any major delays.

NEED HELP?

If you have any questions or concerns about your order, feel free to reach out:

E-Mail: support@cappie.co